• The total duration of your interview process at Mercury will vary depending on the role. We design each process thoughtfully, taking into account the skills, scope, and experience needed, while also being mindful of your time!

    Most roles follow a multi-stage interview process that include a variety of interview types and exercises. Your recruiter will walk you through what the process looks like for your specific role from the beginning. We also encourage open communication, so if there are any other timelines or commitments you’re managing (other interview processes or offer deadlines), please let your recruiter know. Our team will always do our best to accommodate.

  • Our recruiting team is here to support you at every step of your interview process, so please don't hesitate to reach out. Here's who you can contact:

    Your Recruiter is your go-to for:

    • Role-specific questions

    • Questions about the content or format of an upcoming interview

    • Timeline considerations, such as a competing offer or deadline you're working against

    • Accommodations

    Your Recruiting Coordinator is your go-to for:

    • Scheduling and rescheduling interviews

    • Logistics, like interview links, locations, time zones, and who you'll be meeting

    Not sure who to ask? Reach out to either of them and we'll make sure your question gets to the right person. We want you to feel informed and supported throughout the process.

  • Once your recruiter has reviewed feedback with the team after your interview(s), they will reach out to provide an update on next steps once they have a decision. We aim to share updates as quickly as possible, but appreciate your patience as timelines can vary.

    If you have questions in the meantime on timeline, what to expect, or just general follow up, your recruiter is always the best person to contact.

  • We understand that feedback can be valuable, and our recruiting team tries to share it whenever possible. However, we’re often unable to provide specific feedback on your interview performance due to company policy and confidentiality reasons. Your recruiter will always keep you informed about next steps and your overall status in the process.

  • The easiest way to send thank you notes after your interviews is to share them directly with your recruiter or recruiting coordinator. We’ll make sure your note gets passed along to your interviewers!

  • The use of AI tools (such as ChatGPT, Copilot, Cluely, Claude, or any others) during your interviews at Mercury is not permitted unless explicitly stated and confirmed by your recruiter. Please review our in-depth guidelines, AI use in Mercury Interviews, for more information.

  • During your interviews, our team may share Mercury confidential information to give you a deeper understanding of the role, the job functions, and the projects we are working on. To allow for free-flowing and meaningful conversations, we ask candidates to sign an NDA before any midstage interviews and beyond. This way, we can give you a fuller picture of the position while ensuring that sensitive information stays protected.

  • ALL interviews at Mercury are conducted virtually using our video conferencing tool, Zoom. This promotes our remote-first culture. We know interviewing virtually can look a bit different everywhere, so take a few minutes to review our guide of virtual interview tools & tips in your Modernloop Candidate Portal for more information.

    *Some interviews may take place in person if the requirements of the role are determined that being onsite is necessary (e.g. Workplace Operations).

  • Our AI note-taking assistant, Metaview, joins interviews to help us capture notes and a transcript. Metaview WILL also capture audio and a video recording of the interview.

    *Please note using Metaview is not required, so please click here if you'd prefer not to use it for your conversation.

    • Where can I find my Zoom link?

      • You'll receive a confirmation email and calendar invite with your Zoom link from a Mercury recruiting coordinator once your interviews are confirmed.

    • Multi-Day Interviews?

      • The Zoom link will be the same for all interviews scheduled across multiple days. The Zoom link can be found in the calendar invite(s) you'll receive.

    • Can I test my setup?

      • Yes! We encourage you to test the Zoom link in your calendar invite ahead of time or join 5 minutes early to check your camera and mic in the waiting room.

    • Helpful Links:

    • How do I know if my interview process involves coderpad.io?

      • Your recruiter and/or recruiting coordinator will communicate with you prior to the interview if it involves the use of such a tool, as well as any relevant instructions you may need to complete before the interview.

    • Can I opt out of using coderpad.io for my interview?

      • Mercury does not have an alternate means of conducting specific technical interviews without using a shared coding pad, so please bring up any concerns you may have with your recruiter or recruiting coordinator.

    • Helpful Links:

    • Can I opt out of Metaview joining my interview?

      • Yes, you can opt out of Metaview joining your interview(s). Metaview is not required, so please click here if you'd prefer not to use it for your conversation.

    • What can I expect when Metaview joins my interview?

      • Metaview will appear as an additional participant in the call, and will take notes in the background. There is nothing else you need to worry about!

    • Helpful Links:

Interview Process FAQs

Virtual Interview
FAQs

General
FAQs

  • Come as you are! With Mercury’s remote-first culture, there is no formal dress code. We want you to feel comfortable and confident by wearing whatever helps you show up as your best self for interviews. Most Mercury employees keep it casual on Zoom, so feel free to do the same.

  • We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know!

  • Mercury has a leveling framework that sets clear expectations, supports career growth, and keeps compensation fair and consistent. Each department has its own career ladder with both individual contributor and management tracks, so there's room to grow in the direction that fits you best. Curious about how the role you're interviewing for is leveled? Your recruiter is the best person to ask!

  • Our team is always working to build better resources and provide the best experience possible. If you don’t see what you’re looking for, feel free to reach out to your recruiter or recruiting coordinator. They are your partners throughout the process and here to help with any questions.